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- Customer Care
Customer Care
Your inbox, contacts, tags and delivered orders.
Inbox
A shared inbox for conversations with contacts: the website chat, email, and (depending on plan) WhatsApp and SMS, with a "Send via" choice of channel per reply.
Contacts
The tenant's customer/subscriber list — each contact's Details, Activity, Tags, and Source.
Tags
Labels applied to contacts, used to segment a Broadcast audience, trigger an Automation ("Tag added"), or just organize the Contacts list.
Delivered orders
Customer care's own list of orders that reached the customer, so the person who is told "Order X was delivered" can find it and reach out.
Still stuck?
Tell us what you were trying to do and we will help you finish it.
Still stuck?
Ask Lazzy in your dashboard. It can look at your own orders and settings with you.