Delivered orders

Who sees it

People whose role includes the Customer care permission to read delivered orders, and the owner and admins. It is a menu entry only where the business has people besides the owner. It is not the Orders page: a Customer care person does not get Orders, and none of the Orders pages open for them.

What is on it

• A list, newest delivery first: the order code, the customer's name, what they bought (with quantities) and the day it was delivered.
• A search box for a name, an email, a phone number or the start of an order code.
• Open an order to see the customer's name, email and phone (tap to email or call), the day it was delivered and the items. There is no amount, payment or refund on it, and none of the business's internal notes about the order.
• Customer feedback — on the order page, a box "What did the customer say about this order?" and "Save feedback". Whatever the customer told you goes on the order, and a copy goes on the customer's own page (in Contacts), marked "Customer feedback" with the order code. It is not sent to the customer. Under the box you see the feedback already left for this order, who wrote it and when. You cannot change or delete what you saved: a manager can delete it from the order (it then goes from the customer's page too). If the customer is not in the business's contacts yet, or two contacts share the same phone, it is saved on the order only and the page says so.

Only orders in the Delivered stage are listed. An order that is later returned or cancelled drops off the list. An upsell is shown with the order it belongs to.

The bell

When an order is moved to Delivered, each Customer care person gets a bell notification ("Order delivered") that opens it. The notification names the order code only: no customer name, phone or amount. A person is never told about their own change.