Delivery options
What the business charges for delivery, by place. This one screen replaced Delivery fees and Logistics > Shipping fees. Delivery options and orders/delivery-fees now open it. Prices are set by hand; there is no live carrier rate lookup.
A place is a country, or a region in it, or an area in that region. A place holds one or more options, each with a name, a price and, if you want, an amount above which it is free. The most specific place with an option on offer wins: area, then region, then country. Options are never mixed across places. One option is used automatically. With two or more the buyer chooses, and the one marked "Chosen first" starts selected.
Common tasks
Add an option
"Add a delivery option": Country starts on your own country (Settings > General), then Region and Area if you want them (a country with no list takes typed text), then Name, Price and, if you want, "Free on orders over". "Add option" saves it.
Link to this answerLet buyers choose
Add a second option at the same place.
Link to this answerChange or move an option
"Edit". Changing the place moves it. An option keeps its own currency; a new one takes the shop's currency.
Link to this answerStop offering one for now
"Edit", untick "Offer this option". It stays on the list as "Not offered".
Link to this answerRemove an option
"Remove".
Link to this answerNo task matches. Try fewer words, or search all of Help.
What buyers see
- No options at all: nothing is charged for delivery.
- Any option at all: an address none of them covers can't order, and that includes a country with no option.
- Free over an amount: "Before discounts, free on orders over" and the amount. It counts products and add-ons before any coupon. An order of exactly the amount counts as free.
- An option in another currency isn't offered on a product in a different currency. If that leaves nothing at the place, the order is refused.
Limits and plan gating
No plan feature gates this screen. Up to 10 options at one place and 2,000 in all. Anyone with Change settings (who has it: Owner, Admin), Manage logistics (who has it: Owner, Admin, Manager, Logistics) or Manage products and delivery prices (who has it: Owner, Admin, Manager) can change options. The Inventory team and view-only roles can look but not change them, and see a "View only" note.
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Still stuck?
Ask Lazzy in your dashboard. It can look at your own orders and settings with you.