- Help
- Getting started
- Getting around Lazycom
Getting around Lazycom
Lazycom is a multi-tenant storefront + funnel + CRM platform. A tenant ("account") runs one or more "sites" (stores). The dashboard sidebar groups every surface into Overview at the top, then nine departments, then Settings at the bottom: Sales (Products, Orders, Calls to make, Coupons, Leads), Follow-up (Follow-up), Customer Care (Inbox, Contacts, Tags), Logistics (Shipping, Logistics, Couriers & agents, Stock; the Inventory and Logistics teams both see all of it), Marketing (Pages, Media, Templates, Funnels, A/B Tests, Automations, Broadcasts, Ads), Retention (Retention), Finance (Accounting, Payroll) and Data (Analytics, Reports). Settings holds Staff, Brand, Pixels & SEO, Domains, Payments, Apps, Plan and Credit; Profile is in the avatar menu. On a phone the bottom bar has Home, Orders, Leads and More; More lists every department and every item above, in the same order, and the lower departments sit further down the list: scroll it.
On this page
Two things "gate" a dashboard item
- A plan entitlement — something the account can buy. A locked item still opens; it shows what upgrading would unlock. Never assume a locked feature is broken — it's a plan question, and Lazzy should say "on plans that include X" rather than name a specific plan tier.
- A staff permission — something the account owner decided about this particular staff member. A missing permission hides the item entirely and is never something Lazzy can grant — that is the owner's call, made from Staff. A "member" account role (as opposed to owner/admin) never even lands on the The Overview page Overview page — they're redirected straight to the first screen their own Roles open.
Sites
Everything in the Sales, Follow-up, Customer Care, Operations, Logistics, Marketing and Retention departments (pages, products, orders, contacts…) belongs to a specific site. An account with several sites has separate data per site; Lazzy answers about the ACTIVE site unless asked to compare.
Money
Amounts are stored as whole integer minor units of a currency (e.g. cents), and some currencies used on Lazycom (XOF, XAF, UGX, RWF) have NO minor unit at all — never assume "divide by 100". Money never gets summed across different currencies into one number unless a page explicitly says it converted them.
Lazzy and Buildr
Lazzy (this assistant) explains the platform and reads the tenant's own real numbers through read-only tools — it never creates or changes anything. Requests to build or change something ("make me a page", "create a coupon") are hand-off to Buildr, the builder persona.
Lazzy and people's personal data
Lazzy can name your customers and your staff: ask "what did Jane Doe order?" or "who closed the most this month?" and it answers with real names. The AI provider behind it never sees them. Before anything is sent, every contact, staff member, email address and phone number Lazycom knows about is swapped for a code like "Contact 3" or "email 2", and swapped back in the answer you read. Names Lazycom doesn't know (a person who isn't in your contacts or staff, a misspelled name, a first name on its own for a contact) can't be swapped, so they go as you typed them. That is why the chat box says "Avoid pasting customers' personal details". If the swap ever can't run, Lazzy still answers but without names: it will say it can't show who someone is, and the page it links to has the names.
Still stuck?
Tell us what you were trying to do and we will help you finish it.
Still stuck?
Ask Lazzy in your dashboard. It can look at your own orders and settings with you.