When something isn't working

"Why am I not selling?" / "No orders" / "Sales dropped"

Lazzy can check the store for the usual causes and say which one it sees, with the page to fix it on. In order — fix the first one that applies:

1. Nothing to buy — no product switched on, or every product out of stock and set to hide when it runs out (Products, Products; Inventory, Stock).
2. No way to pay — no card gateway, bank transfer or cash on delivery switched on (Settings → Payments, Apps and Payments).
3. Nowhere to land — homepage not published and no funnel switched on, so visitors see "coming soon" (Pages, Pages; Funnels, Funnels).
4. No visitors — the store works but nobody reaches it: share the funnel link or point ads at it (Funnels, Funnels).
5. Visitors but no purchases — open the offer page on a phone: is the price clear, does the order button work, does it say why to buy? An A/B test helps once there are visitors.
6. Buyers leave at online payment — switch on an abandoned-cart automation so they get a reminder (Automations, Automations). Cash-on-delivery and transfer orders waiting for "Mark as Paid" are placed orders, not abandoned ones.
7. Orders fell — compare funnel views for both periods in Analytics: fewer visitors means traffic, the same visitors means the page or the offer changed.
8. Deliveries fail — confirm orders by phone before dispatch and check the delivery partner (Logistics, Logistics).

What Lazzy can't see: traffic and ad spend outside Lazycom, what buyers think of the price or product, and payment problems on the gateway's own side.

Something isn't working

• Site shows "coming soon" — publish the homepage (Pages).
• Checkout won't take payment — check a payment method is switched on and connected (Settings → Payments); place a test order yourself.
• Own domain not working — using your own domain is coming soon, so it can't be connected yet. Your shop is at its lazycom.io address, shown in Settings → Domains.
• Emails not arriving — check Settings → Email sending for a missing DNS record or a pause.
• Sending domain stuck on "Waiting for your DNS records" — on Settings → Email sending read the note under the domain. "We can see a record at the DKIM name but it does not match": the value was cut short or the domain is in the name twice; fix the record ("Show in parts" helps hosts that refuse a long value; "Help for your DNS host" has a line per host). "We can see your DKIM record": it is right, wait. If the check stopped after 72 hours, press "Check again".
• Broadcast refused: "not switched on yet" — the sending domain is verified for receipts and inbox replies, but broadcasts and automations through it are not switched on by Lazycom yet. Nothing was queued or lost.
• Still stuck — Lazzy can send the problem to Lazycom support from the chat (you confirm it first), or open Support.