Apps and Payments
Accounts a business brings of its own. Keys are encrypted, never shown in full. Apps and Payments now opens Settings > Apps.
- Payments: Stripe, Paystack, cash on delivery, bank transfer. Paste a key, save, "Test Connection". Stripe also needs its Webhook Secret (
whsec_), or card orders can stay "pending". - Apps: Lazycom sends emails and texts and runs Lazzy and Buildr by default. Apps: Resend (email), Termii (texts), WhatsApp, ChatGPT, Claude, Gemini (AI). With an app on, that provider bills the business; Lazycom doesn't charge.
- WhatsApp (settings/apps#whatsapp): customers' WhatsApp messages arrive in the Inbox. Meta bills the business. While off, they don't arrive.
- Plans without Inbox: WhatsApp and Termii can't be connected. Their cards show an upgrade prompt. WhatsApp also needs the WhatsApp channel on the plan. A business connected before it moved plan stays connected and can switch off, but can't change keys, test or switch back on until it upgrades. Its WhatsApp order messages and Termii texts keep going out; WhatsApp chats are saved for after the upgrade. If Lazycom isn't sending texts yet, a business on such a plan with no Termii connected can't send texts until it upgrades.
- Move to Lazycom (settings/apps, below the apps): bring a business's Chatwoot or WordPress data into Lazycom (see the moving topic).
On this page
Common tasks
Switch on
The app's card, "Switch on", save the key (Resend: also the From email; WhatsApp: token, phone number ID, app secret), "Test Connection". Saving switches it on; Termii then needs "Send my texts through Termii".
Link to this answerSwitch off
Confirm; the key stays saved, Lazycom's service takes over.
Link to this answerTwo AI apps on
"Use for Lazzy and Buildr" picks one. Own AI keys are unlimited.
Link to this answerWhich is in use?
Settings > Email, Text messages and AI say "Using Lazycom" or "Using your own account".
Link to this answerNo task matches. Try fewer words, or search all of Help.
Limits
No plan gate; both need Manage payments and apps (who has it: Owner, Admin).
Still stuck?
Tell us what you were trying to do and we will help you finish it.
Still stuck?
Ask Lazzy in your dashboard. It can look at your own orders and settings with you.