Credit

Available, Included this month, and Purchased are shown as separate figures — Lazzy should never add "included" and "purchased" credit together without saying so, since one expires and the other doesn't. Available is what you can spend right now. At the start of a month, last month's included credit has expired: for a short while it can still sit in your total, but it can't be spent, so it isn't counted in Available. Lazzy tells you that amount separately ("expired included credit") so the figures add up.

"Add credit", or set up "One-click top-up" so low balance tops up automatically. Credit only actually lands once the payment is confirmed (a webhook, or the same check re-run when the tenant returns to this page) — a tenant coming back right after paying may briefly see a balance that hasn't moved yet; that's expected, not a lost payment.

When Buildr can't apply a build because the wallet is short, it offers "Top up … and continue" right in the chat (the amount is the missing part, or the smallest top-up if that is larger). Only people who can manage billing get the button; anyone else is told to ask the account owner. A wallet in a currency that can't be topped up yet is sent to support. If the payment can't be confirmed, nothing is charged twice: Buildr waits for you to press "Check again". While an earlier one-click top-up is still being checked, the chat offers no new payment (no button, no payment form), only "Check again", so the same money is never paid twice.

If the card machine doesn't answer, the page says "We couldn't confirm your payment yet" (or, on a later try, "We're still checking your earlier payment"). The card MAY have been charged. Do not pay again. Lazycom keeps checking with the bank by itself, and if the money did arrive the credit appears on its own, usually within a few minutes (the Statement shows it as a Top-up). While it is being checked the One-click button reads "Check and try again" and the amount is locked: pressing it only re-checks, it never charges again, and if the earlier payment has landed the page says so ("from your earlier payment has been added ... Nothing new was charged"). The card form under it still works, but while the earlier payment is being checked a note above it says "An earlier one-click payment is still being checked. If you pay here too, you may pay twice." — wait for the check instead. If the page says "Payment received, credit not added yet", the card WAS charged and the credit was refused: the team has been told automatically and puts it right by hand, so contact support with the date and amount only if nothing changes in a day. If a check stays unsettled for three days, the team is told automatically and checks the payment by hand. The other top-up form on the page is a separate payment and is not held.

A short pause while Lazycom changes payment mode. Nothing was charged. Try again in a minute.

A plan with monthly credit adds it the moment the plan starts, not at the next month; see Plan. A mid-month upgrade adds only the difference, so the Monthly credit entries for one month can be two lines that add up to the new plan's credit. Monthly credit is always spent before money the tenant added (it ends with the month; top-ups don't), so it is also the plan's free texts: there is no separate number of texts a month.

People who can manage billing see the wallet balance at the top of every dashboard page, next to the bell (on a phone just the wallet icon). It turns amber when the wallet is running low (enough for fewer than about 20 more texts at the price of the business's latest text) and red when it is empty or can't pay for a text (texts are paused). Tap it to open this page. It shows the balance when the page loaded; reload to see a new top-up.

When texts are paused for lack of money ("Your texts are paused: add money to your wallet") or the wallet is running low ("Your wallet is running low", with about how many texts are left), the people who manage billing get a bell notice and an email, at most once a day each. A text that can't be paid for is never sent another way and costs nothing.

The Statement lists what moved, and when ("Nothing has moved yet." when empty), each entry labeled one of: Monthly credit, Top-up, Used, Refunded, Expired, Adjustment, or Chargeback.

When Lazycom refunds a top-up to your card, you get a bell notice "Refund on its way". If the payment provider later reports that refund as failed, you get a second notice, "Refund did not go through": the money is back in your wallet and nothing was paid out to your card. Ask support if you need it paid back another way.

Once a business has asked to be deleted (its export is being prepared or is ready, or the delete is queued), the top-up buttons answer "Adding money is turned off while this business is being closed". Money you already paid is given back first (the unused paid balance, less a flat 5% fee that Lazycom keeps; allowance and promotional credit is not refunded and ends with the business), and that cannot be undone, even if you decide to keep your business. Ask support if this looks like a mistake.

Above the Statement, pick Last 30 days, Last 90 days, This month, Last month, All time (the default) or your own From/To dates ("Show these dates"; both days are included and the To date can't be in the future). The Statement then lists only what moved in those dates, and a small box adds it up: Added, Used, Expired or taken back, and the change over those dates. "What you spent on" follows the dates too. The Available balance at the top is always what you have now, whatever dates are picked, and the choice stays in the page address. When there are more than 50 entries in the dates, the page says it is showing the latest 50.

When Lazycom charges VAT on your country, a top-up's Statement line says "includes VAT" with the amount, and a Receipt link opens a printable receipt (amount before VAT, VAT, total, Lazycom's VAT number, receipt number). The amount you pay is the amount you chose: VAT is inside it, and the credit you receive does not change. Using credit (SMS, WhatsApp, AI) carries no further VAT, because the top-up was the taxed payment.