Text messages

On the Termii card in Settings > Apps, for the site currently selected. To use the tenant's own Termii account, three steps on the card: "Switch on" (shows the key form), save the keys and press "Test Connection", then press "Send my texts through Termii" (it stays greyed out until the test passes). If the site never chose, a Termii account that passes Test Connection is used automatically; after a "Switch off", the tenant needs "Send my texts through Termii" to go back. Then texts go through their own Termii account, with their own sender name (not charged by Lazycom; Termii bills the tenant), and the card's pill says "On". "Switch off" sends texts through Lazycom again, each one paid from the wallet before it goes out, priced by the destination country and the length of the text, from Lazycom's shared sender name (so put the business name in the message). While Lazycom's own texting isn't open yet, Termii off means texts can't be sent at all: the card shows "Your texts can't be sent yet. Connect your own Termii account." This covers inbox replies by text and the order texts switched on in Order notifications. settings/text-messages ("Text messages") only shows which way texts go right now, with "Manage in Apps" or "Use your own provider" to open the Termii card, and, when Lazycom sends them, the wallet balance and "Add money to your wallet". Sending through Lazycom may show as "coming soon": until Lazycom switches it on, texts go only through the tenant's own Termii account. A text is never sent when the wallet can't pay for it, the country has no price yet, or the person replied STOP — the person sending is told why in plain words, and nothing is charged. If Termii refuses a text, the wallet is refunded. If we can't confirm a text went out, it stays paid and is never sent twice.

On a plan that includes it, the "Your own sender name" card on settings/text-messages (shown when texts go through Lazycom) lets the business ask for its business name to show as the sender instead of Lazycom's shared name. Fill in the name (3 to 11 letters or numbers: no spaces or symbols, and not only numbers), what it is for, and the registered business name, then "Ask for this name". Lazycom files each request with the phone network by hand, so it can take a few days. The card shows where it is: "Waiting for Lazycom to send it for approval", "Waiting for network approval", "Approved", "Needs changes" (with the reason; edit it and "Save and send again") or "Not approved" (with the reason; the business can ask for a different name). "Withdraw this request" takes it back. Until a name is approved, texts keep using the shared name; once it is approved, every text sent through Lazycom for that site shows it (the card keeps working if the plan later loses the option: texts then go back to the shared name). Two businesses cannot have the same approved name. On a plan without it the card says the business sender name comes with a higher plan and links to the plans.

Lazycom can pause texts sent through Lazycom in two ways. To one country for a while (for example a network problem there): texts to that country aren't sent and nothing is charged; the person sending is told "texts to <country> are paused (Paused by Lazycom for now)", or a short note from Lazycom support. And for one business: marketing texts only (automations and broadcasts stop, order updates and inbox replies still go), or every text. A paused business gets a bell notice and an email to the people who look after billing, with the reason Lazycom support gave, and again when texts are turned back on. Texts sent through the business's own Termii account (Settings > Apps) are never paused by this. If a business asks why, give the reason from the notice and suggest contacting Lazycom support; the business can't lift a pause itself.

Texts sent through Lazycom have limits per business: up to 200 texts in any hour and 1,000 in any 24 hours, and 50 in any 24 hours until the business's first wallet top-up (then it goes up to 1,000). These are the standard limits; Lazycom support can change them and can give one business its own. settings/text-messages shows the business's limits under "Text limits". Texts are counted, not message parts. A text over a limit is not sent and not charged, and it is never sent later: the person sending an inbox reply is told on the spot, and for order and automation texts the people who look after billing get one bell notice a day. There is no money cap: every text is paid from the business's own wallet before it goes out. Texts through the business's own Termii account (Settings > Apps) have no Lazycom limits. If a business needs more, suggest contacting Lazycom support; a business on the before-top-up limit can raise it by adding money to the wallet.

A text through Lazycom is stopped (not sent, not charged, and the message isn't kept) when it has: a shortened link from another service such as bit.ly or tinyurl (nobody can see where it leads; write the full web address instead), a web address dressed up as a bank or brand (like "gtbank-verify.com") or one that is only numbers, a request for a password, PIN, one-time code or card details (a line such as "never share your PIN" is fine), or a word or phrase Lazycom support has blocked. The person sending an inbox reply is told why on the spot; an automation's text step that asks for secrets or has a dressed-up address can't be saved; order and automation texts that are stopped show in "Text message health". The business fixes the text and sends again; nothing is held or sent later.

Any long web address that starts with http://, https:// or www. in an order text or an automation text, an order message on WhatsApp, or an order text through the business's own Termii account (not an inbox reply you type) is replaced by a short Lazycom link (like "app.lazycom.io/l/Xk3m9QpR2a"), so the message is shorter and a text can cost fewer parts. This includes the order tracking link the buyer gets. Nothing to type: the business writes the full web address as usual. The short link opens the exact address that was written and nothing else. The same address in the same kind of message always gets the same short link, and each business has its own. "Links you send" on settings/text-messages lists them with the kind of message, where each goes and how many times it was opened (link previews that apps load by themselves are not counted, so it is a good guide rather than an exact number). A link to one customer's order page is shown as "one customer's order page" and stops working after a while (about a year for the tracking link, a few days for the "confirm your order" link). The "Stop texts" line is left as it is, and so is a link that would not get shorter. The business can switch the whole thing off with the switch "Make my links short" at the top of that list (then messages carry the full web address), and can press "Switch off" on one link, which then shows "not found" to anyone who opens it, and "Switch on" to bring it back. If Lazycom switches a link off (because it points somewhere it shouldn't), the list says "Switched off" too. Email keeps its normal links.

At the bottom of settings/text-messages, "Text message health" lists, in order: how texts go out, whether texting through Lazycom is open, whether Lazycom paused the business, the wallet (OK, running low, empty), "Text limits" (the limits and how many texts went out in the last hour and 24 hours), the countries texted in the last 30 days (open, paused, or not opened yet), and the last 7 days' texts that didn't go out, counted by reason and kind ("8 order texts: not enough money in the wallet (Mon 28 Sep - Wed 30 Sep)"). The first row marked "Stopping texts" is the answer, and the line at the top repeats it. Rows link to the fix: "Add money", "Connect Termii" (Settings > Apps) or "Contact support". Only texts refused before any money moved are counted; no phone numbers or messages are kept. When someone asks why their texts aren't sending, use get_sms_health and give the first row that is stopping texts, with its link.