Plan
The account's subscription: a "Current plan" card (name, price, currency, Status, Next billing date), a monthly/yearly picker, and a full feature comparison matrix ("Compare what's included").
On this page
Common tasks
Why my shop closed after a long quiet spell
An account with no sign-in, no order and no paid plan for 60 days is paused, after a warning email a week before. While it is paused the shop's pages close and it takes no new orders or payments; orders already placed and payments already made still go through. Nothing is deleted. Signing in brings the account and the shop straight back.
Link to this answerWhich messages still go out while my shop is closed
Only the automations you built for orders already placed: an order moving to a stage (every step of it), a new delivery person, payment received and refunded. So buyers still hear about their delivery. The order emails Lazycom sends for you, such as receipts, still go too. Everything else stops until the shop is open again: broadcasts can't be sent (one already queued is not sent and its email comes back to your allowance), other automations and tag chains don't start, waiting steps of those automations end, and the inbox sends no automatic replies. Messages that come in are still kept in your inbox, and a buyer who replies STOP is still taken off your list.
Link to this answerSee what your plan includes
Every entitlement-gated section links back here when locked, naming the specific feature that's missing; the comparison matrix on this page shows every plan side by side.
Link to this answerUpgrade from Free to a paid plan
Pick the plan and pay at checkout; once the payment goes through, the paid plan replaces Free. An account that already has a paid plan can't start a second checkout (the page says so); it changes plans with Change Plan instead. A plan that has been cancelled and is only running to the end of its period doesn't count: a new plan can be bought, and it replaces the old one once paid.
Link to this answerCancel your plan
Settings > Plan & billing > Current plan > "Cancel plan", then "Yes, stop renewing". Two clicks, no call, no form. The plan stops renewing at Stripe or Paystack and you keep it until the end of the period you already paid for; you are not charged again and nothing is refunded. Plan then says "This plan will not renew. It ends on <date>", and one email confirms the date. Nothing is deleted: your pages, orders and customers are kept, and the account moves to Free on that date. The button shows only for a paid plan that renews through Stripe or Paystack and is not already stopping. It is not shown for Free, for a plan Lazycom gave you (that one says when it ends), or while a payment is failing (fix the card first, or Lazycom moves the plan to Free after the grace period). A free trial has "Cancel trial" in the same way, and you are not charged. If the page says it couldn't stop the plan, nothing changed: try again in a few minutes, or contact support. Only the owner (billing access) sees the button.
Link to this answerKeep a plan you cancelled
While a cancelled plan is still running to its end date, Plan shows what to do. On a plan paid through Stripe, press "Keep my plan", then "Yes, keep my plan": renewal turns back on, the plan renews on the same date as before, nothing is charged today, and one email confirms it. If you started paying for a different plan in the last 15 minutes, "Keep my plan" waits (Plan says so): finish that payment, or try again after 15 minutes. On a plan paid through Paystack, renewal can't be turned back on (Paystack doesn't allow it): Plan says "To keep <Plan>, choose it again on or after <date>" with a button to choose it again. If you choose it before the end date, checkout warns you first and asks you to tick that you understand: the new plan starts the day you pay and the unused days of the old one are not refunded. Three days before a cancelled plan ends you get one email with the date and the way to keep it (Keep my plan on Stripe, choose it again on Paystack). No email if you already kept it or bought it again.
Link to this answerStart a free trial
When a paid plan card on the choose-a-plan page shows "Start your free trial", you can try that plan's features for the number of days on the card, with no card and no payment. It starts only after your email address is confirmed. There is one free trial per business: a second one, even from another account, is refused. You can still choose and pay for the plan at any time. You get an email and a bell notice when the trial starts, a few days before it ends, and when it ends. If you don't choose a plan and pay before it ends, your account moves to the Free plan and nothing is deleted. Paying before the end starts your paid plan straight away. During a trial, Lazycom's AI and the emails you can send have their own allowance for the whole trial (set per plan, shown on the plan), and there is no monthly wallet credit; using your own AI key is not limited. When the allowance is used up, choose a plan to carry on. A trial site can also have a visit limit for the whole trial (set per plan). Once your site has had that many visits, visitors see "This site isn't available yet", and no new orders, sign-ups or messages come in; your dashboard keeps working and shows "Your trial site has reached its visit limit" with a Choose a plan button. Choosing a plan opens the site again. Your own views while signed in, search-engine and other robots do not count, and neither does a repeat visit by the same person within half an hour. Customers who already paid can still open their order and thank-you pages.
Link to this answerA plan given by Lazycom until a date
If Lazycom set your plan up for you (for example you paid by transfer), your plan page shows it as paid until that date and nothing is charged. A few days before the date you get a notice and an email; on the date your account moves to the Free plan and nothing is deleted. To keep the plan, pay for the next period (Lazycom extends the date) or choose a plan yourself. Lazycom can also create your account for you, in which case you get an email with a link to choose your password (it works for 7 days; "Forgot password" on the sign-in page sends a new one).
Link to this answerRemove the "Powered by Lazycom" line
On the Free and Pro plans a small, quiet "Powered by Lazycom" link sits at the very bottom of your pages, funnel steps, hosted forms and order pages (never in the unsubscribe page). Plans that include "Remove Lazycom branding" (the comparison table lists it) do not show it. Upgrading to one of those plans removes the line from every page straight away, old ones included, because it is added when a page is shown, not saved into it. The emails you send (automations, broadcasts and order emails) carry a matching small "Sent with Lazycom" line under your footer while the switch is off; turning it on removes it from every email sent from then on. It is never shown on your dashboard or on unsubscribe pages. The same switch decides the browser tab: on Free and Pro your shop's pages, funnel steps and order pages read like "Your page | Lazycom"; with "Remove Lazycom branding" the tab shows only your own title or business name, on your lazycom.io address and on your own domain alike.
Link to this answerUpgrade or change plan
The picker's interval toggle is Monthly / Yearly; pick a plan/interval from the picker. Each plan is ONE plan with both a monthly and a yearly price (there is no separate "yearly plan"); switching monthly ⇄ yearly on the same plan is a billing-interval change, not a plan change. A plan change TAKES EFFECT at the next billing date, not immediately — an upgrade may include a prorated charge for the remaining period; a downgrade instead shows "A plan change is scheduled for the end of your current billing period... Until then your current plan and price continue unchanged."
Link to this answerPlan credit when a paid plan starts
A paid plan that includes monthly credit (Ultimate, for example) puts that month's credit in the wallet as soon as the plan is live, shown in Credit as "Included this month" and a Monthly credit entry in the Statement. It is given once per month per account, so a reload or a repeated payment message never adds more. Upgrading in the middle of a month adds only the difference between the new plan's credit and what the account already received that month (Pro then Ultimate in one month totals Ultimate's credit, not both), and moving back down or to Free takes nothing away. The credit arrives once a payment is taken, never on a free trial: an upgrade's credit comes with the payment for that upgrade (or the next renewal), and each paid renewal adds that month's credit. Credit that doesn't appear within a few minutes: contact Lazycom support, who can add it by hand.
Link to this answerMove to the Free plan when a payment is overdue
On the choose-a-plan page, choosing Free stops the old paid plan's payments first, so the card isn't tried again, and only then switches the account to Free. If the payments can't be stopped, the plan doesn't change and the page says why: try again in a few minutes, or contact Lazycom support if it says to. A plan that is paid up isn't ended from that page; contact Lazycom support to move it to Free.
Link to this answerWhen a payment stays unpaid
The plan is put on hold and the card can still be fixed in Plan and billing. If it's still unpaid when the grace period Lazycom sets runs out, the plan moves to the Free plan on its own: the old plan's payments are stopped first, so the card isn't charged again, then the account moves to Free and the shop closes to buyers until a paid plan is chosen again. Nothing is deleted (pages, orders, customers stay) and the account is not locked: you can still sign in. To reopen the shop, choose a paid plan in Plan and billing. If the payment provider can't confirm the old plan is stopped, nothing changes and Lazycom tries again later.
Link to this answerWhy my shop closed after my plan ended
The payment stayed unpaid past the grace period, so the plan moved to Free and the shop closed. A banner at the top of the dashboard says so. While it is closed, buyers can't see the shop's pages or place new orders, and new orders can't be typed in by hand or from a chat. Orders you already have keep working: you can still fulfil, deliver, refund, confirm and mark them paid, and buyers still get their order updates. Marketing stops: no broadcasts, other automations or automatic replies. Everything else follows what the Free plan includes. Choosing any paid plan reopens the shop straight away. Just paid? It reopens as soon as the payment is confirmed, usually within a minute. Cancelling a plan yourself, or a trial or a plan Lazycom gave you ending, moves you to Free without closing the shop.
Link to this answerNo task matches. Try fewer words, or search all of Help.
A plan Lazycom gave you
If Lazycom gave you a plan for a set time (for example a free month), the Plan page says so and shows when it ends. Before it ends you get reminders (7, 3 and 1 days before) with a button to add a card and keep the same plan. If you add a card, the paid plan starts the day you pay and the free days you had left are not added on, so adding the card closer to the end date keeps more of them. If you do nothing, your account moves to the Free plan on the end date and nothing is deleted.
The currency your plan is billed in
The Plan page shows prices in your billing currency, and that is the currency your card is charged in. For most accounts it follows the country of the business (for example a Nigerian business is billed in naira through Paystack). If your plan page shows the wrong currency, ask Lazycom support to change it: they can switch the billing currency for an account that has no paid plan running yet (a Free account, or a plan Lazycom gave you), and nothing is charged when they do. If you already pay for a plan by card, the currency you pay in cannot be changed from here; contact support first. Changing your billing currency does not change your store's own currency; that is set in your store settings.
Billing emails from Lazycom
Lazycom emails the account owner about their own subscription:
- Welcome, once, when the account chooses its first plan (free or paid).
- Receipt, for payments, the first one and each renewal. It shows the plan, the billing period, the amount and currency, the date, and the payment reference. It never shows card details. Keep it as the receipt. When Lazycom charges VAT on your country, the receipt also shows the amount before VAT, the VAT and its rate, the total, Lazycom's VAT number and the receipt number. The plan price you saw is the total you pay: VAT is already inside it, so the amount charged does not change.
- Payments and receipts (at the bottom of the Plan page, only once a charge has VAT details): your latest payments, each opening a printable receipt with the same figures, a "Print or save as PDF" button, and any refund with the VAT returned. An older payment from before VAT started has no receipt page.
- Payment failed, when a payment for the plan doesn't go through. It says how much was due, when it will be tried again, and (when Lazycom has set a grace period) the date the plan moves to Free if it's still unpaid. Fix it by updating the card in Plan and billing.
- Price change, when the price of a plan you already pay for changes. It goes to the account owner and admins (and shows in the dashboard notifications), says the old and new price, and from when the new price starts. A higher price never starts sooner than 30 days after you were told, and it starts at your first billing date on or after that day. A lower price starts at your next billing date. You do not have to do anything; to avoid a higher price you can change or cancel your plan before it starts.
- Plan changed, when the plan changes: an upgrade, a scheduled downgrade taking effect, a change made by Lazycom support, or a plan that moved to Free because it stayed unpaid (the email then says so).
- Plan cancelled / will not renew, when the plan is cancelled. If you (or Lazycom, at your request) cancel a paid plan, it stops renewing but keeps running until the end of the period you already paid for: Plan then says "This plan will not renew. It ends on <date>" instead of a next billing date, and the email gives the same date. You are not charged again and nothing is refunded. Nothing is deleted; choosing a plan again (Free is always available) brings the dashboard back.
- Renewal reminder, a few days before a paid plan renews (Lazycom sets how many days; usually a week before and again a few days before). It says which plan renews and on what date. It doesn't state an amount: Plan and billing shows the plan's price, and the payment provider decides the exact charge (for example after a discount or a mid-period plan change). Free plans, plans already cancelled, and plans whose payment is overdue don't get one. To stop a renewal, email support@lazycom.io before the date.
Common problems:
- "I didn't get my receipt." It goes to the account owner's sign-in email address. Check the spam folder. Plan and billing shows the current plan, its status and the next billing date. For a copy of a past receipt, contact Lazycom support with the date of the payment.
- "The receipt shows a reference, not my card." That's deliberate. Quote the reference if you need help with a payment.
Your usage (profile menu card, Settings > Usage, /dashboard/settings/usage)
Open the account menu (your name, top right) to see Your usage: up to six bars, the ones nearest their limit first, and a See everything link to the page Your usage. It is also the Usage tab in Settings, next to Plan & billing. Only people who manage billing (the owner, in most setups) see the card in the menu or can open the page, and Lazzy gives usage figures only to them; anyone else asking is told it is shown to the people who manage billing. The menu also shows Plan and billing only to them. The wallet credit row is shown just to people who can manage billing.
- Each row reads like "18 of 20" with a bar. A bar turns amber when it is nearly full ("Nearly full"), red when it is full ("Full") or over the limit ("Over the limit"). A limit with no cap reads "Unlimited" next to the count, never 0. Something the plan does not include reads "Not included on your plan".
- Everything on the page is counted for your whole business, all apps added together: apps, pages, funnels, products, contacts, automations, broadcasts, staff seats (the owner is not counted) and media storage. If you have more than one app, Which app uses what shows how funnels, products, contacts, automations and broadcasts are split between them; the rows add up to the numbers above.
- This month shows what resets on the 1st: emails sent from your own sending domain (only when you have one; the shared sender is not counted), free AI tries, and the wallet credit row. Call the money row "wallet credit" and the AI row "AI tokens", never plain "credit".
- A row that says "Includes a bonus allowance." means Lazycom added extra to your plan for your business. Never say why; the reason is private.
- The credit row normally reads "$6 of $10" (what is left of the month's included credit). When extra credit has been added on top of the monthly amount it reads "$37 left ($18 a month, plus extra credit)", because more is left than the plan gives each month. Never say why the extra was added; the reason is private.
- A business already over a number keeps everything and just cannot add more until it is under the number or upgrades.
- If the numbers cannot load, the card says "Usage is not available right now." Trying again in a minute is the answer; never guess figures.
Limits and plan gating
The plan limits on pages, funnels, products, contacts, automations and broadcasts count your whole business, all your apps added together (not each app on its own). A business that is already over a number keeps everything it has but cannot add more until it is under the number or upgrades; nothing is ever deleted. Lazycom can also give one business a bonus allowance on top of its plan (a number added to pages, funnels, products, contacts, automations, broadcasts, staff seats or media storage, or no limit at all), sometimes with an end date. The number that applies is the plan's plus the bonus, it stays if the plan changes until it ends, and every limit you are told about already includes it. Say "your plan includes a bonus allowance" if asked why a limit is higher than the plan page says; never guess a reason.
Requires Manage plan and billing (who has it: Owner) — owner-only in most role setups (billing.manage is one of the few owner-only permissions).
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