Profile

The Your role card near the top of this page is read-only. It shows your shop and your role: Owner, Admin, or the staff roles your manager gave you, each with a plain description of what it lets you do, and (when your shop has staff) your department. You cannot change it here: your manager can update your role and your department. If Lazzy says a page is outside your access level, ask your manager.

The "Your picture" card at the top of this page: choose a JPEG, PNG or WebP picture. A square with a circle opens: drag the picture with your finger or mouse to put your face in the circle, make it bigger or smaller with the slider or the "Bigger" and "Smaller" buttons, or use the "Move left / up / down / right" buttons or the arrow keys, then press "Save picture". We keep a small square copy (256 by 256 pixels), so every picture is the same size. It shows next to your name in the top bar and everywhere your name is listed: the staff and HR lists, orders and leads (closer and rep), the leaderboards, alert settings, payroll and bonus lists, stock holders, report schedules, activity, search results and the pickers where someone chooses a person. Someone with no picture shows their initials on their own colour. Choosing a new file and saving replaces it; "Remove picture" brings your initials back. A picture you added before this crop step stays exactly as it is, shown centred in its circle, until you choose a new one. Everyone can set only their own picture, and it does not use any of your plan's media storage. GIF, SVG and phone HEIC photos are not accepted (most phones convert HEIC to JPEG when you pick it).

Choose how your dashboard looks: Light, Dark, or Match my device (follows your phone or computer; this is the setting until you choose). Use the Theme button (sun, moon or screen icon) at the top of the dashboard, or Profile → Appearance. On a phone it is in the account menu (your initials, top right). Only you see your choice; your shop, funnels, pages and emails keep their own colours, and the page editor's canvas always shows your page as visitors will see it. Your choice is saved to your account, and this device also remembers it, so the dashboard opens in the right look straight away.

Name, First name, Last name, Phone number, then "Save profile." The email is not part of this form: it is changed in the Security card further down this page. Only you can change your name and picture: nobody in a business can edit them for you, but the owner or an admin can ask you to check your name, and you then get a note in the bell.

On the same form: Street address, Apartment, Country, then the state (a list for countries we have one for, a box to type in for the rest), City and Postal code. Every box is optional, and the state and city wait until you pick a country. Your address is kept on your profile for you: it is not shared with the businesses you work in. An address you typed before these boxes existed is shown above them to copy from; it is not split up for you.

A separate form: Current password, New password, Confirm password. If you work in more than one business with the same login, the new password works in all of them straight away, and the old one stops working in all of them.

The Sign-in email part of the Security card on this page. Type the new address twice ("New email address" and "New email address again") and your current password ("Confirm with your password"), then press "Change sign-in email". The address on your account changes at once, you are signed out everywhere, and we email a 6-digit code to the NEW address; you enter it on the page that opens to confirm the new address ("Send a new code" is there if it does not arrive). The old address also gets a short note that the sign-in email was changed. After that you sign in with the new address. It says so on the page if something stops it: the password is wrong, the two addresses do not match, it is the address you already have, another person already uses it, or there were too many tries (wait a few minutes). The card does not appear if you sign in only with Google (there is no password; your address comes from Google), and it is not shown on Lazycom's own internal accounts (their sign-in email is managed by Lazycom: contact support). If you work in more than one business with the same login, the change applies to every one of them, and you are signed out of all of them.

Only shown to someone who works in more than one business with the same login. Open the account menu (your name or initials, top right): under Your businesses every business you belong to is listed with a tick on the one you are in. Choose another and the whole dashboard reloads in that business. Your name, picture, personal phone and dashboard look are shared with every business: change them once on this page and every business shows the new ones. Your address is not shared. The address text a business already had for you stays in that business only. Your role, access, job title, work phone, department, employment record, documents and pay stay separate in each business. The password, the Verified badge and the sign-in codes setting are also the same in all of them. When you sign in you land in the business you used last (or your newest one if that one is closed). If you do not see the list, you belong to one business only.

A page you see once, after signing in, if your businesses had different details for you. Choose the name and picture to keep, check your phone and fill in your address, and press "Use these everywhere". The name, picture and phone you choose are shared with all of them, now and when you join another; the address stays on your profile. If you also work in a courier company, it is shown as "(courier company)" beside its name, and the same name and picture are used there too. Nothing changes in any business until you do. The other names are listed under "Names you were known by in other businesses" on this page, and any other address text under "Addresses you had in other businesses". A business you have left keeps the name you had when you left, on its old orders and records.

If you sign up with an email address that someone else used here before and left behind, you start with a clean profile: none of their details or address is carried over to you.

"Contact support" on this page. Choose who should help (Billing, Technical help, Sales, or Account and security), say what you need, and Lazycom support replies there and by email. Any signed-in person can write to support; your plan only changes how quickly they reply, and the page shows the expected wait. Each person sees and answers only the conversations they started; the owner and the admins see all of the account's conversations. You can also ask Lazzy to "talk to a person": Lazzy picks who should help and shows a card you confirm before anything is sent. Mark it urgent only for a double charge, a payment problem that has cut off your service, or a suspected break-in. Replies also appear in your dashboard bell.

The Security card on this page. When on, after your password we email a 6-digit code to your account email and you enter it to finish signing in. It needs your current password to switch on or off. On the code page you can tick "Trust this device for 30 days" so that browser isn't asked again; "Forget all trusted devices" on this page (and changing your password) removes them. Signing in with Google doesn't use the code. Sign-in codes are off by default.

After sign-up we email a 6-digit code; the account can't be used until it is entered. A code works once, expires in 10 minutes, allows 5 tries, and "Send a new code" is available every 60 seconds.

The log-in, sign-up, forgot-password and reset-password pages, the newsletter box at the foot of our website and an invitation page can show a short check that you are a person, not a program. Usually it finishes by itself in a second or two and the button works once it has. If you see "We couldn't confirm you're human", wait for the check to finish and press the button again (a check works once, so a second try gets a new one). If you see "We couldn't run the human check just now", our checking service is not answering: try again in a few minutes. Log-in never locks you out because of that service being down. If the check never appears, a browser extension or a work network may be blocking it: try another browser or network, or contact support.