Settings

Settings > Plan > Billing lists the cards the account pays Lazycom with, grouped by payment provider, like a wallet: brand mark, "Visa •••• 4242", the name on the card when known, "Expires 08/30", a red "Expired" or amber "Expires soon" badge, and "Used first" or "Backup". Each card has "Make first" and "Remove".

• Add a card (button at the bottom). If the account has no plan, or plans on both providers, it first asks "Which cards do you pay Lazycom with?" ("Card in dollars, pounds, euros…" or "Naira card (Paystack)").
• Dollars/pounds/euros (Stripe): Stripe's own card form opens in the page; "Save card". Nothing is charged. The card is added as a backup.
• Naira (Paystack): "We charge ₦50 to check the card and refund it straight away." → "Continue to Paystack". Paystack may email a receipt for the ₦50; the refund follows (banks can take some days to show it). Back on the page: "Card added. The ₦50 check is being refunded to it." If Paystack says the card can't be saved for later, it isn't added and the ₦50 is still refunded. When this option isn't switched on, the page says to pay a plan or top-up with the card once instead.
• Several cards in a short time are refused ("Please try again later").
• Backups. With only one card on a provider the page says "Add a backup card so a failed card doesn't pause your plan." For a Stripe plan, when the renewal card is declined (for example not enough funds), Lazycom tries ONE backup card for that renewal; if it pays, the plan isn't paused and no "payment failed" email goes out, and the page notes "Your last renewal was paid with your backup card …". A card the bank flags for fraud, or a bank that wants the owner to confirm, is not retried on another card. For a Paystack (naira) plan, when the renewal card is declined, Lazycom tries up to 2 backup Paystack cards, one after the other in the order on this page (so at most 3 cards in all, counting the one that failed). Each card is tried once for that renewal, never twice. A card Paystack says can't be charged again, or one in another currency, is skipped. If a backup pays, the plan carries on, the owner gets the receipt and no "payment failed" email. If none pays (or Lazycom can't tell whether one did), the plan goes on hold as usual; Paystack still renews on the plan's own card next time, so to switch that card the owner updates it on Paystack's page or contacts support.
• Make first on a Stripe card also switches the card the plan renews on; if Stripe doesn't accept the change, nothing changes ("your card order wasn't changed"). Remove refuses the card the plan currently renews on ("Your plan renews on this card, so it can't be removed yet. Press "Make first" on a different card, then remove this one."). If the page couldn't confirm which card the plan renews on, nothing was removed; try again in a minute. If it says "We can't see which card your plan renews on", retrying won't help: the owner should contact support. The card form takes cards only (no "save my information" sign-up box).

Settings/currencies: choose which currencies shoppers see at checkout and which connected gateways may charge in them, then "Save currency settings".

Settings/currencies, "Store currency": "Change store currency to" → pick the new currency → choose "Nice endings" (the nearest tidy price, e.g. 7.99; never rounded up on purpose, and never more than 2% from the exact price: a price that would move more is kept exact and marked "Kept exact" in the preview) or "Exact" → read the preview (every old → new price, the exchange rate and its date, and where the rate comes from) → "Switch to … and convert prices". Nothing changes before that button. What converts: product prices, product cost prices, bundles, delivery options (each price and any free-over amount), and (when it's their only store) fixed coupons and courier fees. Cost prices convert at the same rate, exact to the smallest coin, never with nice endings, so profit figures stay right. Never changed: past orders, payments, payouts, the wallet. Prices already in a third currency are left as they are. Custom rates for extra currencies are adjusted so shoppers' prices there don't move, and the old currency stays available for shoppers to view prices in. If the rate is missing or more than 3 days old, nothing changes ("try again later"). A shopper with the checkout open from before the switch is asked to refresh the page, never charged a price they didn't see. "Undo the switch" is offered for 30 days: everything goes back, cost prices included, except prices the owner changed since, which stay as they set them. Where rates come from: the daily feed is ExchangeRate-API (exchangerate-api.com). The Store currency section and the switch preview both say so, with when the rate was last fetched ("Rates from …, updated 3 Oct 2026, 06:00 UTC"). A custom rate the owner typed for an extra currency is used as they entered it. A new store starts in the currency picked in onboarding (step 2, "Which currency will your store sell in?", pre-filled for them). If they skipped it, the store starts in the currency they paid their plan in, else their wallet currency, else their country's currency, else US dollars. Picking a currency in onboarding after the store exists only changes the store while it has no products; with products, change it here.

Settings/notifications, the top section. Click path: Settings > Notifications > Alert sound. Lazycom plays a short tone of its own for every new item in the bell while Lazycom is open in any tab on that device. It is ON for everyone until they switch it off; the tick box turns it off, the slider sets the volume (it saves as soon as you let go), "Play test tone" lets you hear it, and the bell's own "Sound on / Sound off" button is a quick mute. The choice is saved per person, so it follows you to your other devices. Browsers only allow sound after you have clicked or tapped somewhere on the page, so the first alert after opening Lazycom can be silent; the item is always in the bell. If two tabs are open, only one plays the tone. This tone is only for pages that are open; alerts when Lazycom is closed are a separate feature.

Settings/notifications, the second section. Click path: Settings > Notifications > "Send my notification emails to" > type an address > Add. By default these emails go to the address you signed in with. Each address you add is "Waiting for confirmation" and gets nothing until its owner presses the button in the confirmation email (it works once and for 48 hours; "Send the confirmation again" sends a new one). You can add up to 5, paste several at once separated by commas, and remove any with the x. Switch off "Also send to my sign-in email" to use only the addresses you added (if none is confirmed yet, the sign-in address is still used). Every email to an extra address ends with "Stop sending these to this address", and an address that used it cannot be added again. These follow your list: order emails, reminders, inbox digests, scheduled reports, text-message wallet and pause notices and email-sending health notices. The business owner also sees a section "Where your staff's notification emails go" listing every extra address your staff added, and can remove any of them with the x. A removed address cannot be added back by that person until you press "Allow again"; they see "Removed by the business owner" next to it, and no email is sent. These always go to your sign-in address only: sign-in codes, password and sign-in changes, invitations, trial notices, price-change and inactivity warnings and plan and billing emails. Billing receipts and renewal reminders can also be copied to a confirmed address: tick "Also send billing receipts and renewal reminders to" beside it. Everyone manages only their own list.

Settings/notifications, the first section. Click path: Settings > Notifications > Alerts for you and your staff > tick "New orders" on your row > press "Save alerts". It is a table with one row per person and a tick box per alert (today: "New orders", an email each time an order comes in). The email is your shop's own: your shop's logo (or its name when there is no logo) at the top, your shop's name as the sender, and a reply goes to the Business email in Settings > General when you have set one. It shows the order number, the total, how it is paid (cash on delivery, bank transfer or paid online), where the order came from (a funnel, your website, a WhatsApp chat, or typed in by hand), who it is assigned to, each item with its quantity and price, the delivery fee and any discount, and the customer's name, phone, WhatsApp number when it is a different one, email and full delivery address, with a button to open the order. Someone who cannot open that order in Lazycom is sent the same email without the customer's details (the Accountant gets the customer's name, but never the phone, WhatsApp, email, address or checkout answers). Private notes are never in it. The only Lazycom mark in it is the small "Sent with Lazycom" line at the bottom, which plans that remove Lazycom branding do not show. The business owner is ticked by default. Anyone signed in sees and changes ONLY their own row; the owner (or anyone who manages settings) sees everyone and can tick for them. A person can only be ticked if they can see every order (an owner, admin or manager, or the Accountant's money view); closers who see only their own orders are shown locked. Further emails go to whoever an order reaches: its closer, Logistics when it is confirmed or a delivery fails, Operations when a delivery waits to be confirmed or a parcel comes back (never the person who made the change). Tick them on the same row ("Orders given to me", "Orders for logistics", "Orders for operations"). Several within ten minutes come as one email. To stop a staff member getting new order emails, untick "New orders" on their row and press "Save alerts" (their own wording of the email is in Email templates > Order emails). While the owner is the only person on the account the section reads "Alerts for you" and is one switch, "Email me: new orders", with no table of people. The first time the owner is emailed they also get a note in the bell pointing here. Overdue-confirmation and duplicate-order alerts are still only in the bell; they are not emailed yet. If someone says they get no new-order email: check they are ticked and can see every order, then that it is not in spam; if Lazycom's own mail could not be sent it is logged, and orders placed while it could not send are not emailed afterwards. Offer to pass it to support.

Settings/notifications, the second section (only for people who manage settings): buyers always get an email receipt; choose whether SMS and WhatsApp also send them a message, and for which moments (each paid-for message). It does NOT send anything to you or your staff.

The list at the bottom of Settings > Notifications. One row for each email a buyer receives (the receipt, "Please confirm your order", "Payment could not be verified", "Order is with the courier", "Order is on the way" and "Confirm your subscription"), each with an Edit button for its wording, and a link to Email templates. Only the owner and admins see the list.

The bell in the top bar (and its "All notifications" page) lists new orders' follow-ups such as overdue confirmations and possible duplicates, and the Inbox shows a count in the browser tab when a message arrives (the bell tone sounds for it).

Settings/notifications, near the bottom of "Alerts for you". Click path: Settings > Notifications > Put Lazycom on your phone or computer. It shows the steps for the device you are on and says "Lazycom is installed" once you have opened it from the Home Screen or as an app. iPhone or iPad (iOS 16.4 or newer): open Lazycom in Safari, tap Share, tap "Add to Home Screen", tap Add, then open Lazycom from the new icon. An iPhone only receives alerts while Lazycom is closed after this step, and older iOS versions cannot at all. Browsers other than Safari (Firefox, or the browser inside another app) may not offer the option; open the page in Safari. Android: in Chrome tap the three-dot menu, then "Install app" (a button here does it in one tap when the browser allows it). Computer: in Chrome or Edge click the install icon at the right end of the address bar. Installing does not change your phone's notification sound; Lazycom's own tone plays only while Lazycom is open.

Settings/notifications, the "Alerts on your devices" section just above "Put Lazycom on your phone or computer". It only appears once Lazycom has switched the feature on. Click path: Settings > Notifications. In the "Alerts on your devices" section tap "Turn alerts on for this device". Each new item in your bell then also shows as a notification on that phone or computer, even when Lazycom is closed. Lazycom also asks once, with a small card after you sign in ("Get alerts on this device"): Turn on, Not now (asks again after 14 days) or Never ask again on this device. The browser's own permission question only appears after you tap Turn on. What it shows: a short general sentence only ("New message in Inbox", "A follow-up is due", "An order needs your attention"), never a customer's name, a product, an amount or a phone number. Tapping it opens the item in Lazycom. When Lazycom is open and visible you hear the Lazycom tone instead and no system notification appears. When it is closed your phone or computer plays its own notification sound; Lazycom cannot choose that sound. Each device you turned alerts on for is listed there with a Remove button, and you can have up to 10. Logging out removes that device from the list, and signing back in on a device that still allows alerts puts it back without asking again. If your browser has blocked notifications for Lazycom, allow them in the browser's site settings and turn alerts on again. On an iPhone, add Lazycom to the Home Screen first (see "Put Lazycom on your phone or computer" above). Delivery is best effort, some phones delay or silence alerts in battery saver or Focus modes, and the bell is always the full record. Which alerts reach your devices: under "Which alerts reach your devices" tick or untick "Send alerts to my devices" (everything at once) or one group: Inbox, Leads, Orders and deliveries, Warnings and reports, News from Lazycom, Everything else. It saves as you tick. Everything is on until you change it. A notice about your own sign-in always comes through, and the bell always shows everything whatever you untick. If you chose an Inbox email setting (No emails, Only chats assigned to me, A daily summary), your Inbox alerts on devices follow it: only "Only chats assigned to me" sends Inbox alerts to your devices, and only for chats that are yours. If you never chose one, your devices get every Inbox alert your role covers. For your staff: an Owner, Admin or Manager sees one "Your staff" list there (a box that scrolls on its own, with a search by name or role, so it stays short however many people you have) with an "Alerts on devices" tick and the Inbox emails choice for each person, to switch all of that person's device alerts off or back on (a Manager cannot change an Owner or an Admin). Each change is recorded in the activity log with who changed it, for whom, and when. The person still sees everything in their bell.

Each person's bell, its number and the notifications page show only what their role covers: conversation items for people who work the Inbox, overdue-order items for people who see every order, and so on. A media buyer sees no shop-wide items, only their own work and platform news. Owners and admins see everything. If someone says the bell lost items after their role changed, this is why.

How texts are sent, Lazycom pausing texts, and the "Text message health" check: see the Text messages article.

Settings/email, for the site currently selected. Enter a sending domain (the main domain, like yourbrand.com, is suggested from the site's connected domain, so emails come from hello@yourbrand.com; a subdomain such as mail.yourbrand.com works too), a From name (defaults to the business name) and the part of the From address before the @, then "Set up domain". Using the main domain is safe when the business already gets email there through Google, Zoho or another provider: that mail keeps working. Lazycom's DKIM record has its own name and sits next to theirs, bounces go to bounce.yourbrand.com, and the business's MX, SPF and DMARC records are never asked for or changed. The page lists the DNS records to add at the company that manages the domain, each with copy buttons: one DKIM record (required), two bounce records (MX and TXT, recommended) and a DMARC record (recommended, only if the domain has none yet: a domain can have just one). When the check finds a DMARC record the domain already has, the page says to keep it and asks for nothing; Lazycom's emails pass it because they are signed for the domain. Press "Check again" after adding them; the domain is also checked automatically. Status reads "Waiting for your DNS records", "Verified" or "Needs attention", with plain notes on what is still missing. New records can take from minutes to a few hours to show. Once verified, receipts, order updates and inbox replies go out from that address. If the business has the Resend app switched on (Settings > Apps), its own Resend account is used first (that is the business's choice; the domain set up here is used only when the Resend app is off). Changing the domain starts setup again: when the domain is verified, or emails are still waiting to go out from it, the page asks first ("N emails are waiting. They will not be sent. Change anyway?") and changes nothing until "Change anyway" is pressed. "Remove domain" goes back to how emails were sent before. A domain can belong to only one Lazycom business; our own domains and free mailbox domains (like gmail.com) can't be used. If the page says it isn't available yet, emails keep going out the way they do now. Sending from your own domain is included only in some plans (the owner of Lazycom switches it on per plan). On a plan without it the page says "Send from your own domain is on higher plans" with a link to the plans, and order receipts and inbox replies go out from Lazycom's address. If a business moves to a plan without it, a domain it already set up is kept but not used: the page says "Not in use", and it is used again as soon as the plan includes it. Record changes after a domain is verified: the DKIM record is never changed for a verified domain, even if Lazycom later changes its signing key (the page then shows that record as "Added earlier": leave it exactly as it is). A domain that is not verified yet always shows the current records. Domains that are not verified are checked every 10 minutes on the first day, then hourly for a week, every 6 hours for a month, then daily, so records added late still get picked up. The people who manage settings are told, in the bell and by email, when the domain is verified, when the check fails (the DKIM record was not found), when a verified domain stops being verified later (usually a DNS record was removed or changed) and when the plan no longer includes sending from your own domain (the domain is kept but not in use). Each is told once per change. Help with the records: the DKIM value is long (about 400 characters). Most DNS hosts take it in one piece; if a host says it is too long, tick "Show in parts" under the value and paste that instead (the same value as quoted pieces). "Help for your DNS host" on the page has a line each for GoDaddy, Namecheap, Cloudflare, Google Domains or Squarespace, and other hosts. The most common mistake is a name that ends up with the domain in it twice, because many hosts add the domain to the name themselves: then paste only the part before the main domain. Lazycom also looks at the DKIM name itself at each check and says what it sees: "We can see your DKIM record" (it is right, our email service is still confirming it, wait), or "We can see a record at the DKIM name but it does not match" (the value was cut short, has an added space, or the domain was added twice: fix the record). If the check stopped after 72 hours and the record is added later, a new check starts by itself within a day, or at once with "Check again". While the status is "Verified" the page may say "Broadcasts and automations through your domain are not switched on yet": receipts, order updates and inbox replies do go out from the domain, and a broadcast sent then is refused with the same sentence (nothing is queued or lost). The line goes away by itself once Lazycom switches that on.

On the Email sending page, "This month's emails" shows how many of the plan's included emails were used this month, how many more were paid from the wallet, and how many paid-for emails are left over. Only emails sent from the business's own verified domain count; emails sent through its own Resend account, and inbox replies sent from Lazycom's shared address, are not counted. After the plan's emails, more are bought from the wallet in blocks of 1,000 at the price shown there; emails left in a block never expire and are used first next time. An email that we block or that fails is given back. Receipts, order updates and inbox replies always go out: if the wallet can't pay, they are still sent, shown as sent unpaid, and the owner is warned by email and in the bell to top up. Marketing emails (broadcasts, automations) are only sent when they can be paid for. There is no debt: the wallet never goes below zero.

The same limits apply to every email a business sends from its domain: receipts, order updates, inbox replies and marketing. They are listed on the Email sending page under "Our sending limits", and they are the limits Lazycom actually applies:

• Sending is paused if 2% or more of the emails bounce, or 0.05% or more (1 in 2,000) are reported as spam, over the last 7 or 30 days.
• A warning comes at half those levels (1% bounces or 0.025% spam reports), by email and in the dashboard bell, to everyone who manages settings.
• Nothing is judged until at least 200 emails have been sent in that time, so one bad address never pauses anyone.
• A pause is a strike. Paused emails wait in the queue; none are lost. Strikes expire after 12 months, and 3 at once suspend sending from the domain until Lazycom support reviews it.
• An email blocked for harmful content also counts: phishing, malware or pretending to be a bank or brand suspends sending at once, and a link to a known spam site is a strike. Emails held or blocked for any other reason never count against the business. Pause, strike and suspension notices also arrive by email. Only Lazycom support can resume sending or lift a suspension: advise removing old or bought addresses, then contacting support.
• Lazycom support can also pause sending for a review. That pause is not a strike; the Email sending page says it was paused by Lazycom support, queued emails wait, and support can say when it resumes.

Before an email goes out, Lazycom checks its wording and every link. If something needs a person to look, the email is held instead of sent, the owner gets a notice by email and in the bell ("An email is under review") saying why, and nothing is lost. Reasons include: more than 20 links to other websites, a link shortener (like bit.ly), a link that shows one website name but goes to another, a link to a raw IP address, a request for a password, card number or bank details, a link to a site made to look like a bank or well-known brand, or a check we couldn't run just then. If a held email is a reply in the Inbox, the thread shows it as not sent yet ("Held for review by Lazycom support"). Lazycom support then either sends it, or decides not to send it. Neither is a strike: only an email confirmed as harmful is (phishing, malware or pretending to be a bank or brand suspends sending at once; a link to a known spam site is one strike). When Lazycom support decides not to send an email, the owner is told and the email is given back to the plan's allowance. Advise: link to your own website instead of a shortener, and never ask customers for passwords or card numbers by email. Held emails usually go within a working day.

Buyers still get their order emails, from Lazycom's shared address as "<Business name> via Lazycom", in a plain Lazycom layout: the business name, the order total and a link to the order, with none of the business's own wording. They are not counted against the plan's emails.

Settings > General: account name, business name, phone, email and address, then "Save business information".

Settings/ai has two independent toggles, both off by default: "AI conversations with Lazzy" and "What you build with Buildr". Turning one on lets Lazycom store a redacted copy of that activity to improve the AI; turning it back off deletes everything already stored under it. Only the owner and admins (Change settings (who has it: Owner, Admin)) see the AI tab and can change it.

Settings > General, "Your data" card, "Prepare my data". Owner only. It builds one ZIP with a spreadsheet (CSV) for every part of the business: products, orders, contacts, payments, payroll, stock and the rest. When it is ready a link is emailed to the owner's sign-in address; opening it asks for a 6-digit code that is emailed there too. The link works for 7 days, so download it within that time. Passwords, keys and tokens are never included. Pictures, receipts and other uploaded files come in extra downloads (named "Stored files, part 1", "part 2" and so on) listed on the same page, and the first ZIP has a list of every file with the part that holds it. Download every part. A new copy can be asked for once an hour; if it says it is being prepared by hand, Lazycom has been told, and nothing about the business is deleted by this.