Broadcasts

Broadcasts/new ("New broadcast"): write it in the email editor (a "Blocks"/"HTML" mode toggle, plus a "Desktop"/"Mobile"/ "Plain text" preview toggle), choose the Audience, then send now or set a Schedule (optional — leave blank to save as a draft).

When the business sends from its own domain (Settings → Email sending), the Audience box shows, under the number of people, where the emails come from: the plan's emails for this month, emails already paid for, and how many blocks of 1,000 would be bought from the wallet (with the price). If the plan and wallet can't cover everyone, it says how many they cover. What the broadcast needs is bought in one payment before the first email goes out; if the wallet can't pay, the broadcast doesn't start and stays a draft. Automations running at the same time use the same emails: if they use them up, the rest of the broadcast is bought as it goes, and emails the wallet can't pay for are not sent (they show as failed). Emails left over in a block stay for later. Sending through the business's own Resend account is never counted or charged.

Add an Image block, then use "Upload image" (the main button), "Choose from your media" (something already uploaded) or "Use a link instead" (an image hosted elsewhere). Add a short description too: many mail clients hide images until asked.

The Broadcasts list's filter tabs: All, Draft, Scheduled, Sending, Sent.

Sent/opened/clicked are tracked per broadcast, the same figures Lazzy's broadcast performance tool reports; a broadcast's own page breaks its recipients down with filter tabs All, Opened, Clicked, "Not opened", Failed.

Email templates lists emails saved with "Save as template" from a broadcast or an automation's Email step. Picking a template COPIES it into the new broadcast/step; editing or deleting the saved template never changes an email already built from it. There's no blank "new template" form — a template is only created from the editor.

Email templates > Order emails lists the emails a buyer gets about an order: the receipt, "Please confirm your order", "Payment could not be verified", "Order is with the courier", "Order is on the way" and the Refund confirmation. Press Change the wording on one, edit the subject and the text (merge tags such as {customer_name} and {order_number} are in the menu), check the preview, then Save, or Send a test to me first. The order table and the buttons' links are filled in by Lazycom and cannot be changed, but they can be moved. Go back to our wording removes your changes; the five earlier versions can be brought back with Bring back. Your wording is sent from your own sending address (Settings > Email); until one is connected, buyers get Lazycom's standard email, and the page says so.

Every shop sends it, on from the start: when you refund an order, in full or in part, the buyer gets one email for each refund, whether the refund was made in your payment provider (card, Paystack) or recorded by hand on a bank-transfer or cash order. It says how much you refunded and, when only part of the order is refunded, how much so far; the amounts and the order link are filled in by Lazycom. It never says when the money arrives, because that depends on the buyer's bank or payment provider, so words such as "days", "week", "hours", "within" or "tomorrow" cannot be saved in it (the message names the word). It is the one order email you can switch off: the switch is on its row in Order emails and in Settings > Notifications, and the row says who switched it and when (needs the order-emails permission). It still reaches a buyer who unsubscribed from your marketing, because it is about their own money; it is not sent to an address that bounced, complained or that you blocked. If your own "An order is refunded" automation with an email step starts for a card refund, that refund gets your automation's email instead, and the row names the automation. A refund your automation does not start (a part refund when it is set to full refunds only, an order without its product, or a buyer still in it from an earlier refund) gets the built-in email, and so does every refund you record by hand.

The same page lists one more email that is not about an order: Confirm your subscription, sent when someone ticks the marketing box on your shop and must confirm (see Settings > Email, "Confirm new subscribers by email"). Edit the subject and the words ({first_name} and {shop_name} are in the menu; a person with no name reads "there"). The confirm button and the line "If this was not you, ignore this email and nothing will change." are filled in by Lazycom: they can be moved but not removed, changed or repeated, so the link always works. It is sent only from your own sending address, so a shop with none connected sends no confirmation email at all.